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Be clear, firm and polite and state what the problem is and how you would like it fixed.
Keep all relevant documents, such as receipts, warranties and quotes.
In some cases our staff can contact the trader and attempt to negotiate a settlement.
If we are unable to successfully negotiate your matter, you can consider taking your dispute to the NSW Civil and Administrative Tribunal (NCAT).
If you don’t reach a satisfactory outcome, you can contact us on 13 32 20, visit your nearest Fair Trading Centre or lodge a complaint online.
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